FAQs

Frequently Asked Questions | AdvantaClean of Chattanooga

Below are answers to the questions we hear most often. If yours isn’t listed, contact us directly; we’re happy to help.

1. What restoration and cleaning services do you offer in Chattanooga?

At AdvantaClean of Chattanooga, we offer complete restoration and cleaning services for homes and businesses, including:

Water damage restoration (floods, leaks, burst pipes)
Mold testing, remediation, and removal
Air duct & coil cleaning to restore indoor air quality
Fire damage cleanup, including smoke & soot removal, odor control
Sanitizing services using EPA-approved products for germs, viruses, and bacteria
Moisture control solutions, including crawl space encapsulation and attic ventilation

We serve Chattanooga and nearby communities such as Apison, Brainerd, Ooltewah, Signal Mountain, Soddy Daisy, and beyond.

2. How do I know if I have a mold problem?

Signs of mold include:

Musty, earthy smell in parts of your home or business
Discolored patches on walls, ceilings, or around windows
Persistent humidity or moisture (e.g. from leaks, condensation)
Allergy or respiratory symptoms that worsen while indoors

If any of these apply, we recommend getting a professional inspection as soon as possible. Mold can begin growing within 24-48 hours after moisture becomes present.

3. What is the water damage restoration process and how long does it take?

The restoration process generally follows these steps:

Assessment & inspection — we determine the source of water, the category (clean, grey, black water), and the extent of damage.
Water extraction & removal of standing water.
Drying & dehumidification to eliminate residual moisture.
Cleaning & sanitizing of affected areas, contents, and surfaces.
Repair & restoration — rebuilding, replacing materials, sealing, etc.

Timeline: Minor water damage can often be mitigated and dried in a few days. More extensive damage (structural issues, significant moisture saturation) may take several days to a week or more. We provide an estimated timeline during our assessment.

4. How are you certified, and why does that matter?

We maintain strong industry certifications to ensure that our work meets high standards. For example:

IICRC (Institute of Inspection, Cleaning and Restoration Certification)
NADCA for air duct cleaning

These certifications mean:

Technicians follow proven methods and best practices
Equipment and materials meet safety and effectiveness standards
Better trust and accountability with customers and insurers

5. How do you handle emergencies and after-hours calls?

Emergencies don’t stick to schedules. We provide 24/7 emergency response in Chattanooga and the surrounding areas. Our team can respond at any hour if you have flooding, sudden mold growth, fire damage, or odor issues. Contact us immediately, and we’ll assess the urgency and dispatch help immediately.

6. Do you work with insurance companies, and how does that process go?

Yes, we frequently work with homeowners’ insurance providers. Our process includes:

Documenting damage with photos, moisture readings, and reports
Providing detailed estimates aligned with insurance reporting requirements
Helping you understand your policy and what is covered
Where possible, submit the claim documentation to your insurer

While we can assist, every insurance policy is different. We recommend reviewing your coverage and deductible so you know what to expect.

7. What are the costs of restoration or mold remediation?

Costs vary depending on:

Type and extent of damage (small leak vs. major flood vs. black water)
Materials affected (drywall, insulation, structural components)
How quickly the damage is addressed (waiting often increases cost)
Accessibility of the damaged area

We offer free or low-cost inspections to assess the damage, then provide a written estimate. In many cases, insurance may cover part or all of the cost.

8. How can I prevent future water, mold, or fire damage?

Preventive measures include:

Fix leaks immediately (roof, plumbing, windows)
Improve ventilation in high-humidity areas (bathrooms, attics, crawlspaces)
Clean air ducts regularly (every 3-5 years or more often if pets, allergies, or remodeling)
Use smoke detectors and fire extinguishers; keep wiring and appliances maintained
Schedule professional inspections of appliances (e.g., water heaters, air conditioning)

9. How do you ensure indoor air quality after restoration work?

Indoor air quality can be compromised after water, mold, or fire damage. Our approach includes:

Cleaning or replacing HVAC filters and ductwork
Using air scrubbers and deodorization devices
Controlling moisture sources and ensuring proper drying
Using safe, certified cleaning and sanitizing agents

10. Do you serve all parts of Chattanooga, and what are your hours?

Yes. We serve Chattanooga and surrounding communities, including Apison, Brainerd, Ooltewah, Signal Mountain, Soddy Daisy, and more.

We are available 24/7 for emergency work, and schedule regular restoration and cleaning services during standard working hours. Contact us anytime to arrange for service or emergency response.

Didn’t find your question?

If you have a question not covered above, please contact us. Our team is here to provide clear answers, reliable solutions, and the expert care you need.

Call us today

(423) 541-0444

[email protected]

Let us provide the answers and solutions you need to restore and protect your property with confidence.

FAQs

Frequently Asked Questions | AdvantaClean of Chattanooga

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